Frequently Asked Questions

Countries Delivery Time Estimates:10-20 Days (EMS With Destination Tracking) EMS Countries watch orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. International Delivery Time Estimates:2-4 Weeks (China Post Does Not Include Final Destination Tracking) International watch orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment

we are here to support you. First, you should take a picture for proof and then be asked if you would like a replacement sent or a refund on the affected items. We can assist you with sending a replacement order or a refund on the affected items.